Complaint Board

Grievance Redressal Process

We believe that customer service is a key element to continued business growth and we want to ensure that our customers receive exemplary service at various touch points. Quick and efficient service is essential to sustain existing relationships and hence customer satisfaction becomes important to us, especially since we follow the direct customer model.

Customer inquiries and complaints are an important voice and this policy details the handling of complaints through a structured grievance redressal framework. In order to reduce the recurrence of similar issues in future, grievance redressal is supported by a review mechanism. The Grievance Redressal Policy follows the following principles:

• 1. Clients will be treated fairly at all times.
• 2. Complaints raised by Clients will be dealt with courtesy and in a timely manner.
• 3. Queries and Complaints will be treated efficiently and fairly.

• 1. Clients can seek clarification regarding their queries and are entitled to lodge complaints in writing, orally, or telephonically. An email may be sent to the Research Analyst. Alternatively, clients may call us at +91 9586014748.
• 2. Clients may also send their queries or complaints by post to the following address: 4/1173, Tulsi Falia, Moti Talkies Begampura, Surat, Gujarat - 395003 . If the client does not receive a response within 10 business days of contacting the Client Servicing Team, they may write directly to the Research Analyst at hawaldarjay@gmail.com . The client can expect a reply within 10 business days of approaching the Research Analyst.
• 3. If you are not satisfied with our response, you may lodge your grievance through the SEBI SCORES Complaint Portal , or you may write to any of the offices of SEBI. For any queries, feedback, or assistance, please contact the SEBI Toll-Free Helpline at 1800 22 7575 / 1800 266 7575.